Shipping policy

SHIPPING POLICY

We aim to dispatch all orders within the Peninsula and Portugal within 24 hours from the date your order is accepted or within 48 hours during exceptionally busy periods such as Black Friday, Sales or Christmas periods, however these are estimates only and we do not guarantee delivery within these timeframes.

Orders must be placed before 1:00 p.m. for next day delivery.

For shipments to the Balearic Islands, the delivery time may be 2 to 3 working days*.

Peppo and Pets insures each purchased item during the time it is in transit until it is delivered to your specified delivery address. Once the goods have been delivered, responsibility for the purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example for a gift), then you agree that Peppo and Pets will deliver it to the address indicated, transferring responsibility in the same way.

SHIPPING COSTS

Peninsular Spain and Peninsular Portugal

Free for orders equal to or greater than 29.90 euros.

Orders under €29.90 - Shipping costs: €4.95

Delivery time: 1-2 business days* via Correos Express.

The option to order to an alternate or work address is provided for your convenience. If you have any questions or concerns, please contact guau@peppoandpets.com

No shipments are made to the Canary Islands, Ceuta, Melilla, the rest of the country and outside the European Union.

Orders must be placed before 1:00 p.m. for delivery within 24-48 hours.Please make sure someone is present at the delivery address to accept the package.

In the unlikely event of a delay, we will always do our best to provide you with an accurate estimated delivery date for your order.

ORDER TRACKING

Once your order has been shipped, you will be sent an email confirming that your products are on their way. This email will contain an order tracking number and you can request a pick-up point or change of delivery date if you wish.

* Business day (i.e. Monday to Friday, excluding holidays)

* Delivery times indicated are only estimates and Peppo & Pets does not guarantee and is not responsible for the delivery time.

© 2024 Peppo and Pets