This website details the services offered by “Peppo and Pets”. Its use implies acceptance of the following conditions, declining to make any claim regarding them. This website contains texts prepared for purely informative or educational purposes, which may not reflect the current state of legislation or jurisprudence, and which refer to general situations, so their content should not necessarily be applied by the User to specific cases.
- This website is intended for use by persons of legal age. Minors are not permitted to use this website.
- “Peppo and Pets” may modify the content of the website, its services and products, rates, guarantees, etc., at any time and without prior notice.
- “Peppo and Pets” may make available to the user links or other elements that allow access to other websites belonging to third parties. We do not market the products and services of these linked pages, nor do we assume any type of responsibility for them, or for the information contained therein, or their veracity or legality, or for any effects that may arise. In any case, “Peppo and Pets” declares that it will proceed to the immediate removal of any content that may contravene national or international legislation, morality or public order, proceeding to the immediate removal of the redirection to said website, bringing the content in question to the attention of the competent authorities.
- Prices indicated on the website, if any, will be valid except for typographical errors, and are subject to change without prior notice.
- It is not necessary to register on the website, nor provide any type of personal data, to browse it.
- “Peppo and Pets” cannot guarantee the uninterrupted or completely error-free operation of this website. We therefore accept no liability for any damage caused by the use of this site.
- “Peppo and Pets” offers its services and products indefinitely, but may, however, suspend the provision of these services unilaterally and without prior notice.
- “Peppo and Pets” will not be liable for any damages, to itself or to third parties, caused by misuse of this website by the User.
- The User undertakes not to use this website or the services offered on it to carry out activities that are contrary to the law, public order or these conditions. Any User who acts against the image, good name or reputation of “Peppo and Pets”, as well as anyone who illegally or fraudulently uses the designs, logos or content of the website and/or in any way infringes the intellectual and industrial property rights of the website or its content and services, will be liable to “Peppo and Pets” for his/her actions.
- “Peppo and Pets” is not responsible for viruses originating from a telematic transmission infiltrated by third parties generated with the purpose of obtaining negative results for a computer system.
- “Peppo and Pets” is not responsible for the information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, “Peppo and Pets” makes itself available to all users, authorities and security forces, and actively collaborates in the removal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, third party rights or morality and public order. If the User considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
- This website has been checked and tested to ensure that it works correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, “Peppo and Pets” does not rule out the possibility of certain programming errors, or the occurrence of force majeure, natural disasters, strikes, or similar circumstances that make temporary access to the website impossible.
- The content of the articles published on this website cannot be considered, under any circumstances, as a substitute for legal advice. If this were the case, the User should not act on the basis of the information contained on this website without first seeking appropriate professional advice.
- “Peppo and Pets” reserves the right to deny or withdraw access to the website and/or the services offered without prior notice, at its own request or that of a third party, to those Users who breach our Terms of Use.
1) Legal conditions for purchasing at Peppo and Pets
These Legal Conditions of Contract regulate the use of the online store https://peppoandpets.com/, for which Laura Martínez Juan is legally responsible, hereinafter, Peppo and Pets. These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, so it will be the responsibility of the User to read them each time they make a purchase, since the conditions in force at the time of entering into the contract will be those applicable to them.
2) Applicable regulations
This electronic contract is entered into under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).
The electronic contract will not be archived by a third party and the language for its conclusion is Spanish. These general conditions may be saved and reproduced at any time by the user who makes a purchase through the options of his or her internet browser, and must be accepted before proceeding to pay for the contract.
3) User Account and Error Correction
In order to make online purchases in this store, it is not necessary to register by creating a “User Account”, as the purchase can be accessed through the guest option. However, if you wish, you can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, the User will receive an email confirming that the process has been completed successfully and a reminder of the access data.
Creating a user account provides numerous benefits such as: you will be able to make purchases more quickly, check your order history, change your password, modify your personal data, modify your billing address, make comments, and carry out other procedures or actions related to your purchases.
In addition, you can access your private account at any time to check your personal information and addresses and, if necessary, correct any errors that may have occurred when entering data or update them. The billing address can also be corrected or updated throughout the purchase process.
You can unsubscribe at any time by sending an email from the address you wish to unsubscribe from to the address guau@peppoandpets.com, which will lead to the cancellation of your personal data.
The creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.
4) Purchase Process
Buy in Peppo and Pets It's easy and simple, just follow these steps:
1st.- Select the products you wish to purchase from among those offered by Peppo and PetsClicking on each product will take you to its information sheet, which includes a detailed description with information, main features and price. If you need to know more, please do not hesitate to ask us.
2nd.- Once you have selected the product(s) you wish to purchase, you must click the “Buy” button, and the service will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.
3rd.- Once you have finished selecting the products, a summary will appear. Finally, to continue, you must click the “Place Order” button.
4th.- As we have indicated in previous sections, when you finish your purchase you can register or not, but you must always enter your details. If you have registered, you will not have to enter them again in your next purchases, as they will be stored in your User Account.
5th.- Finally, you must choose the payment method from among those offered by Peppo and Pets (see next section).
6th.- Once the contracting process is complete, we will send you an email detailing the details of the contract, as well as proof of purchase or invoice. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:
Notifying it in the “Contact” section of this website
Writing to the email address: guau@peppoandpets.com
Peppo and Pets informs you that it has complaint forms at your disposal, at the postal address that appears in the Legal Notice of this website.
5) Payment methods
Peppo and Pets offers various payment methods to make your purchase easier:
- Credit or debit card (secure payment gateway)
- PayPal
Next, we specify the conditions for each of these forms of payment.
Credit or debit card
Payment by credit or debit card is made through the secure payment gateway Stripe. Through this payment method, Peppo and Pets never collects or manipulates any customer data relating to their card number. All data is processed directly by Stripe, so that Peppo and Pets can always offer the greatest security, transparency and confidentiality in the transaction.
The cards currently supported by the payment gateway are: Visa, Mastercard and Maestro, In addition to those belonging to the networks 4B, Red 6000 and ServiredIf you have any questions, please contact us and we will assist you to clarify any concerns.
Paypal
Make the payment with your PayPal account. Using this payment method, Peppo and Pets never collects or manipulates any banking data. All data is processed directly by Paypal, so that Peppo and Pets can always offer the greatest transparency, security and confidentiality in the transaction
6) Prices, taxes, fees and tariffs
Prices are expressed in Euros and are valid except for typographical errors. In the event of a manifest error in the pricing that appears on the service sheet, the price established for said service in the information email that we will provide you when we detect the error will prevail.
The RRP for customers in the Peninsula, Balearic Islands and Portugal includes VAT.
7) Returns
In Peppo and Pets We want you to be satisfied with your purchase. Therefore, we offer you the option of cancelling or returning it (withdrawal). Please consult the returns section on our website.
The right of withdrawal will not be accepted for the purchase of products that may have been used by the user, unless this possibility is specifically indicated.
To be able to exercise this right, the product must not have been used.
The refund of the purchase amount will be made once the condition of the product has been verified, through the same payment method used in the purchase and, in any case, within a maximum of 15 calendar days from the reliable receipt of the withdrawal request. The costs arising from the exercise of the right of withdrawal will be borne by the buyer.
8) Conflict resolution
As required by the new European regulations, we inform users of the existence of a European platform for dispute resolution for online contracts. Thus, for the For the resolution of consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
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